Adding a question to the form

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Hi, our client asked to have a select option question added to their donation form, but before we proceed I wanted to ask you how do-able adding questions to the field is.

What would the best way of adding a select drop-down to the form and have those answers A) submit through email, B) be cataloged in, C) both?

Should I be concerned about rejecting the transaction because of irrelevant data?

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