Can not download / integrate the addon

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Just purchased Block designer. I have no way to integrate it via the /extend page, nor can I download an archive. Do you have any advice?

Type: Ticket
Status: Resolved
View Replies:
fivedust replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
ramonleenders replied on at Permalink Reply
Hi there,

Can you give me a bit more info. What do you see on the "Extend" page, errors or the Add-On not showing up or... There are literally hundreds of people using this and have never had this issue pop up. This looks to me not a problem with the product (Block Designer) in this scenario.

Just post a few screenshots of what you see (or don't see) and if other bought products work or not (maybe not correctly linked account).

Kind regards
fivedust replied on at Permalink Reply
Hi Ramon, I was not notified by your response. Sorry. So I got it to work but found that it does not offer anything that the Block Builder wouldn't offer. For that reason I ask you kindly to approve the refund. Thank you.
ramonleenders replied on at Permalink Reply
Hi there,

Do have to point you to the refund policy though:

Since it all works okay and refunds are very costly to concrete (owners of the platform), I can not grant you the refund. If you really do want a refund for the working product, you'd have to contact the site administrators for that!

If you have any more questions, let me know.

Kind regards

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.5
Version Installed - 8.5.5
Database Version - 20201116182100

# Database Information
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SQL Mode:

# concrete5 Packages
Block Builder (1.3.1), Cache Warmer (2.0.0), Clear Clipboard (1.0.0), Enhanced Version List (0.9.2), Extreme Clean (7.0.4), Grg Theme (2.0.0), Nestable Manual Nav (1.4.0), Page List+ (, Page Redirect (2.0), Special Contents (0.9.1)

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Block Cache - On
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Full Page Cache Lifetime - Every 2400 minutes.

# Server Software

# Server API

# PHP Version

# PHP Extensions
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pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
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Browser User-Agent String

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