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Hi, does not seem to be working even though it is enabled in the dashboard, can not see why it is not coming up -https://www.kinnairdestate.com/...
Type: Pre-Sale
Status: In Progress
xigo
View Replies:
c5hub replied on at Permalink Reply
c5hub
Saw the script was loaded in your page, briefly, when I refreshed it was gone, so I imagine you have disabled it again.

We will need a login to help you with this. Please could you send one with admin rights via private message.
c5hub replied on at Permalink Reply
c5hub
Hello,

I've been looking at this and there is some weird behaviour evident. The script partially loads on first load of website but is then not present on any further page loads - neither the script include nor the configuration object near the bottom of the page . We've been able to replicate this three times.

I've reset and cleared cache to no avail, so I'm afraid this is likely to be down to external factors that you may have with your hosting.

Are you using any server caching implementations such as APC or Memcached?
xigo replied on at Permalink Reply
xigo
No. Also addon is working on other sites on the same server, so do not think it is server/hosting related
c5hub replied on at Permalink Reply
c5hub
Hi, not sure what to suggest. If you have the add-on working (presumably the same version of the add-on) on other sites on the same server, then you know it works as intended.

The behaviour we saw with it literally disappearing after first load, is nothing we've seen before, and most odd.

Maybe download the package again, just to ensure nothing is corrupted.

After that, it's a matter of looking at differences between this site and the others on the server that are running it successfully, is there anything here that comes to mind?
xigo replied on at Permalink Reply
xigo
I have uninstalled and reinstalled the plugin as suggest but still not loading up for some reason. I did notice the following error in chrome console ...

login:379 Uncaught TypeError: $.cookiesDirective is not a function
    at HTMLDocument.<anonymous> (login:379)
    at j (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
c5hub replied on at Permalink Reply
c5hub
Yes, you see that once, although the cookies js script is in the page, and then not again - as the script is not present even in the page. This is the reason I asked about caching etc.

Don't have much else to suggest other than comparin this site to the others on your server where you have it running successfully.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.8
Version Installed - 5.7.5.8
Database Version - 20160412000000

# concrete5 Packages
Cookies Disclosure (0.9.4), Touch Gallery (2.1.5).

# concrete5 Overrides
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themes/kinnaird/images/icons/user.png, themes/kinnaird/images/icons/emergency-paw-small-over.png, themes/kinnaird/images/icons/tag.png, themes/kinnaird/images/icons/emergency-paw-small.png, themes/kinnaird/images/icons/comments.png, themes/kinnaird/images/icons/calendar.png, themes/kinnaird/images/icons, themes/kinnaird/images/shadow.png, themes/kinnaird/images/backgrounds/sedona.jpg, themes/kinnaird/images/backgrounds/diagonal.png, themes/kinnaird/images/backgrounds/mushroom.jpg, themes/kinnaird/images/backgrounds/bark.jpg, themes/kinnaird/images/backgrounds/grunge-tan.png, themes/kinnaird/images/backgrounds/earth.jpg, themes/kinnaird/images/backgrounds/ios-linen.jpg, themes/kinnaird/images/backgrounds/deepsea.jpg, themes/kinnaird/images/backgrounds/fern.jpg, themes/kinnaird/images/backgrounds/sand.jpg, themes/kinnaird/images/backgrounds/olive.jpg, themes/kinnaird/images/backgrounds/fawn.jpg, themes/kinnaird/images/backgrounds/limestone.jpg, 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Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

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Apache

# Server API
litespeed

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5.3.29

# PHP Extensions
bcmath, bz2, calendar, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, litespeed, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, shmop, SimpleXML, sockets, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib.

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