File Upload not working, says "The page could not be found." ???

Permalink Browser Info Environment
Please check this form right here:
https://karriere.hik-his.de/key-account-manager...

The form basically doesn't work at all. And when I upload an image, the message "The page could not be found." comes under the File Input field. Can you help please?

Type: Ticket
Status: In Progress
teamorange
View Replies:
DeWebmakers replied on at Permalink Reply
DeWebmakers
Hi,

Sorry, but I can't seem to check or help out.
When I try to visit the site I get a 504 Gateway Timeout.

Best,

Corretje
teamorange replied on at Permalink Reply
teamorange
please check again
DeWebmakers replied on at Permalink Reply
DeWebmakers
Hi,

Seems formidable results in a "page not found"-error. In your case "Die Seite konnte nicht gefunden werden.". If I use the URL where the form is post too, it also returns a 404.
It looks like the page is redirected or block some how.

Could you try the following:

1. disable caching (all)
2. clear cache
3. try a simple form (a single textfield)
4. disable rewrite urls (disable htaccess)

See if this helps.

Best,

Corretje
Vuish replied on at Permalink Reply
Vuish
I have the same problem.

I have noticed that the problem only occurs when the form is placed onhttp://domain.tld.
If it is on any subpagehttp://domain.tld/path/, it works!

So basicallyhttp://domain.tld/submit/123 throws an 404 error buthttps://domain.tld/path/submit/123... does not.
DeWebmakers replied on at Permalink Reply
DeWebmakers
Hi,

I've tested this, but it seems to be working fine.

Could I get access to your installation?!
At least guest, but C5 and FTP would be nice...

Best,

Corretje
Vuish replied on at Permalink Reply
Vuish
Thank you for your quick reply!

Unfortunately, I cannot provide any access data or links for this project. However, I understand that this is important for you to find the cause.

I have already checked the .htaccess file, it is not related to that. We only use the ConcreteCMS default rules, hosted on an Apache server.

The form is placed on our home page. So that it still works due to the problem described, I have renamed the URL of the start page from domain.tld to domain.tld/en.

It is a multilingual website.
It is a multi-domain website.
We have enabled "only canonical rendering of URLs" in the CMS settings.
We use captcha validation, text fields, checkbox fields, email field and radio fields.

I will provide additional information if I find anything helpful.
Vuish replied on at Permalink Reply
Vuish
Interesting!

We also use Formidable for another customer.
Therehttp://domain.tld/submit works and does not throw a 404 error.

I haven't tested it, but the form on the start page would probably work there.

I wonder why domainA.tld/submit doesn't work but domainB.tld/submit does.

What is the difference?
DomainB is monolingual and not a multi-domain site.
Vuish replied on at Permalink Reply
Vuish
Another customer uses multi-language but not multi-domain, it's not working there.

So to summarize it:

domainA.tld/submit = 404 error
- Multi-Domain
- Multi-Language

domainB.tld/submit = works
- Mono-Domain
- 1 Language

domainC.tld/submit = 404 error
- Mono-Domain
- Multi-Language

So basically I assume the problem is the multi-language routing?
Vuish replied on at Permalink Reply
Vuish
I think the multi-language or the multi-domain settings cause /submit to not be a valid route on the home page (domain.tld/submit).

Haven't tested it though.
DeWebmakers replied on at Permalink Reply
DeWebmakers
Thank you for testing!
Could you check if the canonical has anything to do with it?!

concrete5 Environment Information

# Concrete Version
Core Version - 9.1.3
Version Installed - 9.1.3
Database Version - 20220908074900

# Hostname
dedi5677.your-server.de

# Environment
production

# Database Information
Version: 10.5.19-MariaDB-0+deb11u2
SQL Mode: NO_ENGINE_SUBSTITUTION

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Formidable (1.1.4.6), HIS / HIK 9 (1.0)

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