Package not appearing when installed

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The package errorred on first install. Then on second click, message says package already installed and shows in add ons, but is not appearing on the dashboard in in attributes, so I'm not convinced it installed properly.

Type: Pre-Sale
Status: Resolved
View Replies:
mnakalay replied on at Permalink Reply
Hello. Yes, that's possible. When an installation fails it is possible that the package is marked as installed but some parts of it are not. The best is to uninstall it and install it again.

And if you get an error again on installation, please take note of it and post it here.

As an FYI I'm not going to have access to a computer tomorrow and the whole weekend but I'll be back on Monday so if anything new I'll be able to have a look then.

Have a great weekend :)
simonknibbs replied on at Permalink Reply 1 Attachment
Thanks. I have removed and then uploaded the latest package version.

Error message attached
mnakalay replied on at Permalink Reply
I am sorry but the error message and stack are both truncated so I can't tell much about it. If it's a live site, could you give me access to have a look?
simonknibbs replied on at Permalink Reply
mnakalay replied on at Permalink Reply
I had a look and it seems the problem is elsewhere. The install routine from my package doesn't even get a chance to run and something in your site breaks. It references the table atNumber which is the number attribute DB table, which has nothing to do with my plugin. What's more you're using the page selector attribute which is a bit outdated and creates problems. For instance it's impossible to do a search by that attribute it throws an error. ANother issue is you can't refresh your entities as you get an out of memory error. And last when trying to install the package sometimes you get the error you references and sometimes an out of memory error.

You have something very wrong on your website, maybe an update gone wrong or one of the other packages that did something?

On a different topic I have to ask, you bought this package almost a year ago and you posted this support request as "pre-sale" Are you just using it now or are you using the same license on multiple websites? If that's the case, I have to ask you to buy another license. Each license is only for one website.
simonknibbs replied on at Permalink Reply
Hi, Thank you for your reply. We bought the package over a year ago, but due to covid. other priorities took us away from trying to fix this. We have not used the package elsewhere either.

Would you be interested in trying to fix this site for us and then getting your package to work? If so could you give me an idea of cost please?
mnakalay replied on at Permalink Reply
I'd be happy to help but it might be hard to give you a cost beforehand as I'd have to spend time poking around first before I get a clear idea. What we can do is agree on a max number of hours.

I'm going to send you my direct contact info by private message and you can contact me directly to discuss this further.

concrete5 Environment Information

# concrete5 Version
Core Version - 8.4.4
Version Installed - 8.4.4
Database Version - 20180717000000

# concrete5 Packages
Block Designer (1.3.9), C5DK Blog (8.4.3), Deluxe Customizable Twitter Feed (1.0.4), Flip Portal (1.0.1), Instant Page Speed Magic (1.0.9), Knibbs (2.0), Login Page Background (0.9.1), Page List+ (, Page Redirect (2.0), Page Selector Attribute (2.0), Quick Tabs (1.0), Services Block (2.0), Simple Header Block (1.0.1), Simple Portal (1.0.1), Spacer (0.9.3), Twitter Feed Block Components (1.0.1), Whale Grid Gallery (2.3.3), Whale OWL Carousel (

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