Getting fatal error when accessing Updates

Permalink Browser Info Environment
Getting the following error when attempting to access the Update mode:

Fatal error: Cannot redeclare class ProblogPackage in /home/verdurag/public_html/packages/problog12/controller.php on line 1189

I am the smalll biz owner of the site and I am not a not a professional developer. Not sure how to proceed.

Type: Discussion
Status: In Progress
View Replies:
RadiantWeb replied on at Permalink Reply
Hi there,

This is an auto responder to let you know that your support ticket has been forwarded to our entire support team at RadiantWeb!

Support tickets are reviewed Mondays thru Fridays 9am to 9pm & Saturdays 9am to 12pm EST.

A support team member will be following up with you as soon as possible.

Thank for supporting RadiantWeb Products!

RadiantWeb Support

concrete5 Environment Information

# concrete5 Version

# concrete5 Packages
Designer Content (3.1.1), Downloadable File Purchase (1.2.2), eCommerce (2.8.10), Image/File Search (2.06), PHP block by ND (1.0), Pro Blog (12.1.0), ProPhoto Browser (3.06), Radius (1.0.4), Zone Based Shipping (

# concrete5 Overrides
blocks/page_list, blocks/product_list, blocks/search, blocks/similar_products, blocks/formigo_containers, blocks/autonav, elements/product, mail/downloads_available.php, models/product, models/cvd_product_social_links.php, single_pages/blogsearch.php, themes/cvd_radius, tools/test.php, tools/error_log

# Server Software

# Server API

# PHP Version

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, hash, iconv, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 60
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 180M
post_max_size - 20M
sql.safe_mode - Off
upload_max_filesize - 40M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

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