Bought it and licenced it but haven't received it.

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Hello
I've purchased said software but haven't received it yet. Would you look into please.
Many thanks
Terry Bridge

Type: Pre-Sale
Status: In Progress
tjbphoto
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4Concrete5 replied on at Permalink Reply
4Concrete5
Hi Terry, first of all thanks for buying our add-on! We look forward to you using it :) Sorry to hear you haven't received it yet. Did you now get a download link or can you download it from your LICENCES page? If not, we'll find a way to get it to you, so let us know.

Cheers,
Team 4C5

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.7
Version Installed - 8.5.7
Database Version - 20210623000000

# Database Information
Version: 10.3.34-MariaDB-log-cll-lve
SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Background Image and Overlay (0.9.9), Call to Action (1.0.0), Content Show/Hide (1.0.1), Dynamic Images (1.2), Easy Weather (1.0.0), Editor Comment (7.0.2), GIF Playr (1.0), Grand Gallery (1.2.5), Login/Logout Link (1.0), Login Block (2.0.0), Login Dialog (0.9.8), Minify HTML (1.1), Open Graph Tags Lite (2.1.5), Page Transitions (1.4), Portfolio Grid (1.0.0.0), Show/Hide Link (1.0.0), Simple Gallery (1.0.9), SVG Social Media Icons (0.9.9), Triada (1.1), Whale Galleria (1.2.6), Whale OWL Carousel (2.5.9)

# concrete5 Overrides
None

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Block Cache - Off
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Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

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LiteSpeed

# Server API
litespeed

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Browser User-Agent String

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