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Install Error pn Palette Theme

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Hi, your Palette theme looks beautiful, but unfortunately I can't get it up on this site. I downloaded it from Concrete5 themes area and assigned it to the site; it shows up on the projects page for this site, but on the site itself it doesn't show up to install. I tried installing directly on the site but it gives message that it's already installed. The version of C5 should work. I reinstalled the C5 software, and even updated the php version, although I now see here in the environment info i just copied and pasted that it's actually older 5.3.29. Is that the problem?

I also get this error message when I click on "Extend Concrete5" on the website dashboard:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@michelebowles.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Appreciate a quick response to get this going. Thanks much! Michelle
Type: Pre-Sale
Status: New
maragon
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concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.13
Version Installed - 5.7.5.13
Database Version - 20160615000000

# concrete5 Packages
Cloneamental (0.9.3), Spacer (0.9.4), Vedana Theme (1.2.2)

# concrete5 Overrides
languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/es_PE/LC_MESSAGES/messages.mo, languages/es_PE/LC_MESSAGES, languages/es_PE, languages/es_ES/LC_MESSAGES/messages.mo, languages/es_ES/LC_MESSAGES, languages/es_ES, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/es_PE/LC_MESSAGES/messages.mo, languages/es_PE/LC_MESSAGES, languages/es_PE, languages/es_ES/LC_MESSAGES/messages.mo, languages/es_ES/LC_MESSAGES, languages/es_ES, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.3.29

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gnupg, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mailparse, mbstring, mcrypt, memcache, mhash, mysql, mysqli, OAuth, openssl, pcre, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, phalcon, Phar, posix, pspell, Reflection, session, SimpleXML, snmp, soap, sockets, SourceGuardian, SPL, sqlite3, standard, tidy, timezonedb, tokenizer, uploadprogress, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaml, Zend Guard Loader, zip, zlib

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 300
max_input_vars - 1000
memory_limit - 256M
post_max_size - 1024M
safe_mode - Off
safe_mode_exec_dir - /usr/local/php/bin
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 1024M
memcache.max_failover_attempts - 20
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

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Click below to request a refund for License #8185649. Assigned to MicheleBowles.
Created on Mar 25 2019 at 3:08 pm.