Unable to add CTA and other custom blocks

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When I try to add custom blocks that come with the theme, nothing happens. No errors, just no dialog box to comfigure the block. No console errors.

Also, in the Add Block pane, your theme's blocks have no title and a generic icon.

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Type: Ticket
Status: Resolved
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shahroq replied on at Permalink Reply
It should be something wrong with the installation/updating process.
Did you upgrade from lower versions to 2.4? Or install the 2.4.0? Could confirm the process has gone through completely? [Instructions Page: #36]
simonchilton replied on at Permalink Reply
Hi. I did a search for Pixel in the logs and there were no entries.
I recently upgraded from 2.2 to 2.4.

If I uninstall and reinstall the theme, could I lose blocks in some custom areas? Is so, is there an alternative?

My max execution time was set to 300 seconds before I ran the upgrade.

shahroq replied on at Permalink Reply
It seems your theme hasn't been updated properly. If you have a database backup, you can move back and upgrade it again with a higher execution time.

By uninstalling the theme, you would lose custom blocks.

You can send me your host/site credentials via private msg and I will take a look and see if I could fix it manually.

simonchilton replied on at Permalink Reply
Thanks for helping out, Shahroq,

I can't PM you, your profile link just goes to my profile.

Can you drop me your email? info@sitebysimon.co.uk.

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.7
Version Installed - 8.5.7
Database Version - 20210623000000

# Database Information
Version: 10.2.33-MariaDB-log

# concrete5 Packages
ExchangeCore reCAPTCHA (1.1.1), HonestWebsites Simple testimonials (1.1.2), Pixel Theme (2.4.0)

# concrete5 Overrides

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software

# Server API

# PHP Version

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, exif, FFI, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, interbase, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, PDO_Firebird, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, sodium, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 16
max_input_nesting_level - 64
max_input_time - 300
max_input_vars - 2500
memory_limit - 512M
post_max_size - 128M
upload_max_filesize - 128M
ibase.max_links - Unlimited
ibase.max_persistent - Unlimited
ic24.api.max_timeout - 7
ldap.max_links - Unlimited
mbstring.regex_retry_limit - 1000000
mbstring.regex_stack_limit - 100000
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
unserialize_max_depth - 4096
opcache.max_accelerated_files - 32531
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

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