Error when payment does not go through
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Hello Team,
The error message shown when payment does not go through disappears automatically after a few seconds and if the user does not have attention he will not be able to know what happened and why he is still on the payment page.
So We will like to suggest that if payment is failed or not processed user should be given a popup alert about the same and may be a button to retry or update the card option and the popup can be only closed by clicking on those 2 buttons.
Can you please help us with this issue.
Thank You! :)
The error message shown when payment does not go through disappears automatically after a few seconds and if the user does not have attention he will not be able to know what happened and why he is still on the payment page.
So We will like to suggest that if payment is failed or not processed user should be given a popup alert about the same and may be a button to retry or update the card option and the popup can be only closed by clicking on those 2 buttons.
Can you please help us with this issue.
Thank You! :)
| Type: | Ticket |
|---|---|
| Status: | In Progress |
Hello,
Please find the attached video. You can see when I click on the button to make the payment the message appears for a couple of seconds and then disappears.
Do let us know if you need any further information.
Thank You! :)
Please find the attached video. You can see when I click on the button to make the payment the message appears for a couple of seconds and then disappears.
Do let us know if you need any further information.
Thank You! :)
Thanks for the screen recording.
We'll look into it ASAP.
Thanks.
We'll look into it ASAP.
Thanks.
Sure,
We will be waiting for update from your end
We will be waiting for update from your end
Hello Team,
Just wanted to know if there is any update on this issue?
Thank You! :)
Just wanted to know if there is any update on this issue?
Thank You! :)
Hi There,
Thanks for waiting.
We'll think about the feature you suggested.
But for now we can suggest you doing the followings-
1. Copy the `c5j_stripe.js` from `packages/c5j_stripe/js/c5j_stripe.js` to `application/js/c5j_stripe.js`
2. Remove the following lines from `application/js/c5j_stripe.js`
or replace 8000 with your desired time.
Thanks.
Thanks for waiting.
We'll think about the feature you suggested.
But for now we can suggest you doing the followings-
1. Copy the `c5j_stripe.js` from `packages/c5j_stripe/js/c5j_stripe.js` to `application/js/c5j_stripe.js`
2. Remove the following lines from `application/js/c5j_stripe.js`
// Line 35 ~ 38 setTimeout(function() { errorMsg.textContent = ''; }, 8000);
or replace 8000 with your desired time.
Thanks.
Thanks for using our add-on.
We're sorry for the inconvenience you encountered.
Would you mind sending us a screen recording?
Thanks.