Just purchased, however...
Permalink Browser Info Environment
The add-on shows up at my project page but not my site. No e-mail with the files, nothing.
Not sure what is going on.
Thank you, for any help you may provide.
Not sure what is going on.
Thank you, for any help you may provide.
| Type: | Pre-Sale |
|---|---|
| Status: | In Progress |
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
For some reason the author of this app will not respond, send a refund, nothing. Instead, The funds for this app have been deducted from my bank account and no app. Nothing. Starting Monday I will post every day on this board until a remedy is settled. GIVE ME BACK MY MONEY!!!!!!
just go download it manually. good grief. lol I can if you want...but don't you think you should try it first? Release from project here on this site. Then go to your profile -> transactions -> licenses area and manually download. Then FTP it up to your sites packages folder and unzip. Did you contact the core team? Did you google how to manually install? I didn't respond because I gave you the benefit of the doubt that you would search the forums and/or google how to release from project and manually instal. (which by the way is not an addon problem at all....that is a bug in the core.)
Lol, so you are chastising me? Okay, I will not get into a pis@ing contest with you so I will keep this brief.
You don't seem to comprehend why people purchase add-ons. Generally speaking, add-ons are purchased because one may be technically challenged or do not have the precious time to do research. People are paying for convenience.
So it seems the "get help" button on your purchase page is not actually for help. I would think it not much of a burden to send paying customers some type of appreciative e-mail. After all it is the polite thing to do. In said e-mail you could add the above instructions.
By your admission you sat back and did nothing when a paying customer asked for help. With customer support such as this I will have that refund.
You don't seem to comprehend why people purchase add-ons. Generally speaking, add-ons are purchased because one may be technically challenged or do not have the precious time to do research. People are paying for convenience.
So it seems the "get help" button on your purchase page is not actually for help. I would think it not much of a burden to send paying customers some type of appreciative e-mail. After all it is the polite thing to do. In said e-mail you could add the above instructions.
By your admission you sat back and did nothing when a paying customer asked for help. With customer support such as this I will have that refund.
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
It appears I am being ignored again regarding a refund.
It is obivious my money will not be returned. However, to be more than fair I will wait until Sunday night before writing a customer review for Conrete5.
It is obivious my money will not be returned. However, to be more than fair I will wait until Sunday night before writing a customer review for Conrete5.
Formal Refund Request: Please grant me a refund for the license assigned to this support request.