Refund request

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Hi,
This add-on isn't working with our website I'm afraid, it completely breaks the website. Could you please give us a refund?
Thank you for your help,
Sonia

Type: Ticket
Status: New
soniaaadtech
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concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.1
Version Installed - 8.5.1
Database Version - 20190301133300

# concrete5 Packages
ExchangeCore reCAPTCHA (1.1.1), Modena Theme (0.9.7)

# concrete5 Overrides
blocks/adtech_hero_unit/add.php, blocks/adtech_hero_unit/auto.css, blocks/adtech_hero_unit/auto.js, blocks/adtech_hero_unit/composer.php, blocks/adtech_hero_unit/config.json, blocks/adtech_hero_unit/controller.php, blocks/adtech_hero_unit/db.xml, blocks/adtech_hero_unit/edit.php, blocks/adtech_hero_unit/form.php, blocks/adtech_hero_unit/icon.png, blocks/adtech_hero_unit/view.php, blocks/adtech_hero_unit

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 30 minutes.

# Server Software
LiteSpeed

# Server API
litespeed

# PHP Version
7.2.27

# PHP Extensions
bcmath, bz2, calendar, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, readline, Reflection, session, shmop, SimpleXML, sockets, SPL, sqlite3, standard, timezonedb, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 360
max_input_vars - 8000
memory_limit - 256M
post_max_size - 512M
upload_max_filesize - 512M
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
opcache.max_accelerated_files - 7963
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36

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Request Refund

Click below to request a refund for License #8220687. Currently unassigned.
Created on Feb 17 2020 at 4:23 pm
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