Combination with the trigger and the popup function does not work properly
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I'm trying to include "Stack PopOver" on a page. Unfortunately, the combination with the trigger and the popup function does not work properly. The popup always appears as an overlay, although only the trigger should appear. I have tried all possible settings. what am I doing wrong?
| Type: | Ticket |
|---|---|
| Status: | In Progress |
Remark: the popup overlay should only appear on click.
Thanks for your message and we're happy to help you solve this issue asap so you can start using the add-on as needed. Could you please send us some screen shots of the UI and how you've set it up? This wil help us replicate your settings and see what's going on and how to fix this.
We'll send the screen shots to our developers and get back to you. However; It's currently very busy so we'll try to address this issue asap, however It may take a little longer than usual.
Thanks again for reaching out to us.
We'll send the screen shots to our developers and get back to you. However; It's currently very busy so we'll try to address this issue asap, however It may take a little longer than usual.
Thanks again for reaching out to us.
Thank you for your quick reply. See attachment. Hope it will help u.
Absolutely and thanks for your quick reply too. We've sent the issue to our developers and will get back to you asap. As mentioned before it will take a little longer than usual, but we'll get in touch as soon as we have more info. Thanks for understanding and have a great day!
Hi, I know I mentioned It would take longer than expected, however we may have found the cause already and hope this helps solve your problem right away:
We can see you have set your options to 'On Mouse Click' AND a 'Pop over delay' of 1000ms
However the 'Pop over delay' is only applicable 'On Page Load'. If you enter a '0' (zero) value in the Pop over delay' it should fix the problem.
Please let me know. We will disable 'Pop over delay' when 'On Mouse Click' is selected to avoid future misunderstandings in a next update.
Looking forward to hearing from you.
We can see you have set your options to 'On Mouse Click' AND a 'Pop over delay' of 1000ms
However the 'Pop over delay' is only applicable 'On Page Load'. If you enter a '0' (zero) value in the Pop over delay' it should fix the problem.
Please let me know. We will disable 'Pop over delay' when 'On Mouse Click' is selected to avoid future misunderstandings in a next update.
Looking forward to hearing from you.
Thank you again for your quick response. Yes, the `0` solves the issue. Great support. And I'm sorry I didn't see that I have to remove the delay setting.
Hi that's great! And no apologies needed, we're sorry it caused some confusion and thank you for reaching out to us so we can make improvements in the next update ;)
We'd love it if you could take a minute to leave a kind review.
Have an awesome day!
We'd love it if you could take a minute to leave a kind review.
Have an awesome day!