Have you read the docs?
http://modena-docs.vidalthemes.com/...

Have you imported the demo data?

I stalled it from the Community through the Concrete dashboard - which I would think SHOULD look after any issues. I was never asked at any point in the process to import/add data.

Its not as slick as advertised.

Yes you are, it’s one of the first screens you are presented with, the dozens of people who buy the theme each month, don’t seem to have a problem. The theme once installed correctly is exactly the same as the demo.

Had you not approached me with such a bad attitude I would have been happy to help you, but as you are acting like an entitled asshole I will refund your money, and withdraw the license. Do not attempt to purchase from us again.

um, ok. Talk about being nasty.

My apologies for sounding rough - really - It was incredibly frustrating experience here this afternoon when I am trying to get something done and no I should not have been so edgy - I do apologize for that. Please forgive me.

When someone spends money on your product expecting it to be great as per the demo and information and it fails within a framework one is limited with, its frustrating.
BTW I've been waiting for more than a month for the money to come in to buy this because I THOUGHT it looked great. This is not a small purchase here.
I have also been checking out your other themes as well
Trying to install it and instead there's more steps that didn't show up or got missed or somehow didn't kick in for this installation - and no I did not see ANYTHING to do with importing data regardless of what you tell me.

So yeah, I'm genuinely ticked and given your only advice was to 'read the documentation' ... was not at all helpful.

You could have gave some helpful suggestions instead, I am sure. I had thought about doing a totally fresh install instead of updating an existing installation.... but hadn't got there before this note came in.

I've been looking at Concrete 5 for over a year now as a potential replacement in by business - and you guys produce many of the good themes.
Given your response I'm now hesitating given this exchange today - its reflecting poorly on Concrete 5.
Hey, maybe you are having a bad day too.. that happens... if that's the case, I can accept that... but if this is how you respond to customer support in tough spots, I'm not sure about VidalThemes or Concrete 5.

I'm willing to give this another try another day ... but I've had some really big disappointments here today.

Owen

I have filed a Code of Conduct report on this threat with Concrete 5. They will be following this up with you.

Have a good weekend.

Owen

Owen,

Thank you for your reply, and apology. I would also like to apologise for my response, and would like to address the points raised if I may?

When you contacted me, it was nearly 11pm here in the UK and I was on my way to bed, I could see that you were very frustrated, and instead of leaving you in limbo until Monday morning (we don't work Sundays), I directed you to the documentation, which would have solved your issue immediately. Was I perturbed by the rude manner in which you asked for help? yes of course, I am human, and when confronted with belligerence the desire to write detailed responses quickly evaporates.

Regarding the issue at hand you simply missed the option to install the demo data, when you hit "Extend Concrete" and click install there is a screen that asks you mid-way down, if you would like to overwrite the entire site and install demo data (screenshot attached), or, would you like to leave the current content intact, the option defaults to "No" as otherwise it would be very easy to wipe an entire site by accident, the docs explains this in step by step detail which is why I was keen for you to see them.

Regarding your comments about the level of support provided, I would encourage you to look at other support threads here, we also have a dedicated support portal over at Ticksy. You will see that all queries are answered quickly, thoroughly, and politely, all of the people who have reviewed Modena I have had contact with in a support capacity, and this is the main reason they left their 5-star reviews, I do not rigidly stick to the 30days support period and continue to support my customers, some, years after purchase at no additional cost. One thing you will also notice is that all people who asked for help did so in a civil manner, but I get it, it is frustrating when things don't meet your expectations, I wholeheartedly believe that you would not have acted the way you did if it were not for frustration.

I would also like to add, I totally get that $50 to a lot of people is a lot of money, me included, I very much appreciate anyone who uses their hard earned money on our products, I am humbled by the fact that people want to spend money on something we have created, so please do not think that I take money for granted, I certainly do not. However, I also believe that paying for something does not give you the right to take out your frustrations on the vendor.

I am sorry that this interaction has soured your opinion of me, my company, and ultimately Concrete CMS, that was far from my intention, I apologise for my unprofessional response and I hope that you will give Concrete CMS another go.

Best regards

David